Warranty Management System; a Software that Automates & Standardizes Warranty Related Processes

 

Warranty management system, also known as warranty management software, is designed to automate warranty claim process and reduce the time taken to process claims. The system helps to track, manage, and process warranties and related claims through their lifecycle. This info plays an important role in warranty claims and helps to reorganize the established warranty management system present in the product lifecycle management (PLM) system. The system provides integrated software to standardize and automate the warranty related processes.

Therefore, the use of a warranty management system is growing rapidly and is used by more businesses and organizations today. Warranty management is a simple yet powerful process of collecting, maintaining, and managing warranty claims made by customers. With the help of a warranty management system more businesses are able to leverage their existing IT resources, increase efficiency, and save costs. Moreover, the system provides businesses with complete information regarding product warranty claims, warranty history and expected return/receiving damaged goods and recovering lost money from suppliers.

Furthermore, warranty management system helps businesses obtain extended warranties for their goods and services and claims. It is a management service meant to make it easier for businesses to manage claims associated with defective product repairs and replacements. By automating the process, businesses could cut warranty costs significantly. With this software program, the user can track and file warranty claims made through the company. The system is integrated with a customer service unit, in which representatives can track and file claims made to the business's service center, expedite claims and reduce lost revenue.

The system also comes with features that would allow customers to file a claim directly through the company. Due to the aforementioned factors, there is an increasing demand for warranty management system around the world. For example, in November 2020, Tavant announced the launch of warranty claim handling software, named Falcon+, for Daimler Trucks Asia (DTA) to increase business agility, improve transparency, and drive better decision making. This implementation exemplifies an exceptional collaboration and teamwork across Taiwan, Japan, and India amid unprecedented times.