Crisis Emergency and Incident Management Platforms Focus on Early Identification and Assessment of Adverse Events
Crisis emergency and incident management is a branch of management that focuses on crisis preparedness. A crisis is defined as any significant risk to an organization, its resources, and its stakeholders that may have adverse effects if not dealt with properly. In crisis management, the risk is merely the possibility of a crisis occurring, which can have several related impacts: (1) negative impact on an organization, (2) disruption of normal operations, and (3) damage to the organizational or stakeholder's reputation. Crisis emergency and incident management platforms focus on early identification and assessment of the event. It plays an important role in any organization and especially in large organizations that often face emergency situations.
Crisisemergency and incident management platforms focus on three main aspects:
prevention, preparation, and response. Prevention is one of the most important
aspects of crisis management. This mainly deals with strategies and tactics to
avoid disasters before they happen. Preparing for disasters helps organizations
to organize their resources and prepare for disasters such as a natural disaster,
terrorist attack, financial crisis, or political unrest. The response, on the
other hand, deals with actions taken once a crisis has taken place and is used
to respond to the crisis.
Crisis
emergency and incident management platforms offer various services. The most
basic ones are the preventive management services that help organizations to
take preventive steps before a crisis actually occurs. Examples of these
preventive management services are informing the public about an impending
crisis, training employees for response, providing supplies, and other forms of
assistance when a crisis does occur. It is also important to provide
information about how to handle various emergencies such as reporting about
fire, earthquake, flood, and virus to the proper authority.
Crisis
management is not only important for organizations, it is crucial for the
public as well. However, in several countries adoption of crisis emergency and
incident management platforms is low. According to a Kyodo News survey March
2021, 20.5% of municipalities in Japan have no officials exclusively tasked with
handling disaster responses.
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